About the Underwriting Assistant role

As an Underwriting Assistant at Incourage, you will play a crucial role in supporting the underwriting team in assessing and processing insurance applications. This position requires a keen eye for detail, excellent organizational skills, and a strong understanding of underwriting principles.

The successful candidate will be required to start by ASAP.

Duties and Responsibilities

• Handle the DMVIC platform to issue the motor insurance stickers immediately.
• Handle Comprehensive, TPO and TOR requests within TAT everyday from Monday to Saturday.
• Back up the client data correctly and ensure we receive correct KYC details.
• Use internal communication channels according to Incourage guidelines and company policy.
• Master how to use the internal CRM.
• Fill all the information in respective CRM correctly and fully.
• Preparing renewal notices and follow up till closure.
• Collaborate with the accounting team on how customers pay to us and how to apply credit facilities when needed.
• Conduct thorough and timely valuation follow-ups to ensure accurate and up-to-date information is obtained for underwriting assessments.
• Navigate and utilize the internal dashboard system to process and submit approval applications efficiently.
• Support the BD team so they can focus on bringing new customers to Incourage.
• Carry out declarations to underwriters with the correct customer information on time.
• Correspond with applicants via phone, email and in person to collect and analyze insurance information that facilitates the risk assessment process and provide underwriting support.
• Screen renewals and refer problem accounts to Underwriters.
• Compile data and analytics for reports that can advise insurance policy guidelines and whether coverage should be provided.
• Serve as the liaison for underwriters and customers in order to track, manage, and prioritize insurance applications and other services.
• Keeping records of all complaints and concerns from the clients and agents for follow up and action.
• Any other duty that may be allocated by management from time to time.

Note:
This job description outlines primary responsibilities and reflects the proactive approach expected from team members. Additional duties may be assigned as required to meet organizational needs.

Requirements for the role

• Bachelor’s degree in Actuarial Science, Mathematics, Statistics, Business Administration or a  related field.
• Professional qualification in Insurance or demonstrate significant progress towards its attainment.
• Relevant experience working in the insurance industry in a similar role.
• Sound knowledge of insurance, regulatory requirements and processes.
• Strong attention to detail to ensure the accurate collection of information and entry into databases.
• Stellar communication and interpersonal skills.
• Knowledge in Claims is an added advantage.